Training

A selection of recent training delivery.

Child Maintenance Executive

This ongoing training is delivered to all Child Maintenance Commission Executive employees as part of their induction process. It links the Commission's policy objectives with the real life experiences of separated families.

Putting Children First

Putting Children First is a programme that helps parents to deal with the pressures and anxieties that accompany family separation and then build a new post separation parenting relationship with their child's other parent that puts the needs of the child first. Recent training has been delivered to practitioners on the Isle of Wight, Ealing and Brighton.

Child Maintenance Options Consultants

This contract delivered training to Child Maintenance Options face-to-face consultants in Dudley, Plymouth, Gravesend and Falkirk. Each week-long course involved working with the skills and expertise that existing CSA staff to meet the Child Maintenance Commission's goal of building an accessible, empathic and empowering service to vulnerable customers.

Ventura Customer Service Management

Training call centre agents in empathic listening, gender equalities and solution-focussed engagment.

Cafcass Research Conference

This piece of work was done at Birmingham's NEC, looking at Sustaining Positive Relationships for Children:Issues and Challenges for Practice' - Workshop entitled Children in Focus: Making Contact Successful